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Payment / Dispatch

ENG_Payment-Dispatch_2021-07

All prices include VAT, if the purchased goods are charged with VAT.

Mastercard / VISA:
Simple and easy payment with your Mastercard or VISA-Card. You pay EUR 4.90 shipping costs to Germany, EUR 9.90 to Austria, EUR 18.90 to Switzerland and EUR 14.90 shipping costs to the rest of the world (see country list).

From EUR 75.00 order value is free shipping to Germany free of charge.
From EUR 120.00 order value is free shipping to Austria free of charge.

giropay / paydirekt:
Order directly via giropay / paydirekt. You pay EUR 4.90 shipping costs to Germany, EUR 9.90 to Austria, EUR 18.90 to Switzerland and EUR 14.90 shipping costs to the rest of the world (see country list).

From EUR 75.00 order value is free shipping to Germany free of charge.
From EUR 120.00 order value is free shipping to Austria free of charge.

PayPal:
Order conveniently via PayPal. You pay EUR 4.90 shipping costs to Germany, EUR 9.90 to Austria, EUR 18.90 to Switzerland and EUR 14.90 shipping costs to the rest of the world (see country list).

From EUR 75.00 order value is free shipping to Germany free of charge.
From EUR 120.00 EUR order value is the shipping to Austria free of charge.

Payment in advance:
You pay EUR 4.90 shipping costs to Germany, EUR 9.90 to Austria, EUR 18.90 to Switzerland and EUR 14.90 shipping costs to the rest of the world (see country list).

From EUR 75.00 order value is free shipping to Germany free of charge.
From EUR 120.00 order value is free shipping to Austria free of charge

Invoice:
In order to receive ordered goods on account, you must reach the status "VIP customer". This requires three conditions:

- You must register as a customer (do not order as a guest)
- an order has already been successfully completed
- punctual payment of outstanding amounts
If all prerequisites are fulfilled, you are automatically released for the payment methods "Invoice" and "Direct debit".

You pay EUR 4.90 shipping costs to Germany, EUR 9.90 to Austria, EUR 18.90 to Switzerland and EUR 14.90 shipping costs to the rest of the world (see country list).

From EUR 75.00 order value is free shipping to Germany free of charge.
From EUR 120.00 order value is free shipping to Austria free of charge.

Direct debit:
To pay by bank account, you must reach the status "VIP customer". This requires three conditions:

- You must register as a customer (do not order as a guest)
- an order has already been successfully completed
- punctual payment of outstanding amounts
If all prerequisites are fulfilled, you are automatically released for the payment methods "Invoice" and "Direct debit".

You pay EUR 4.90 shipping costs to Germany, EUR 9.90 to Austria, EUR 18.90 to Switzerland and EUR 14.90 shipping costs to the rest of the world (see country list).

From EUR 75.00 order value is free shipping to Germany free of charge.
From EUR 120.00 order value is free shipping to Austria free of charge.

You enter your bank details in the order process. We then deduct the invoice amount from your account. The goods will be sent to you after successful credit checks. Please note that in the event of an unsuccessful debiting attempt due to incorrect bank data or insufficient cover, a reloading fee of EUR 10.00 will be due.

Cash on delivery:
EUR 4.90 shipping costs. From EUR 75.00 order value is free shipping. For all orders with cash on delivery, EUR 6.80 COD charges. The goods will be sent immediately. You pay the entire invoice amount directly at the delivery.

Collection:
Ordered items can of course be collected free of charge in Herzlake. You then pay the invoice amount in cash. Opening hours: Mo.-Fr., 8: 00-17: 00. Please let us know the collection date and approximate time in the order process.

1World:
We deliver to the following countries: Belgium, Denmark, Estonia, Finland, France, Great Britain, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Sweden, Slovak Republic, Slovenia, Spain, Czech Republic , Hungary.

Delivery time:
The deadline for the delivery begins with payment in advance on the day after the payment order has been issued to the transferring credit institution or in the case of other forms of payment the day after the contract is concluded and ends with the expiration of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the State as the place of delivery, the next working day shall be replaced by such day.

Information about delivery times:
The delivery time within Germany is one to three days. In the table below, you will find delivery times for shipping to other countries, which you have to charge for the delivery time of three days.

 Additionally maximum duration in days
Austria 6
other countries1 14


Vouchers:
The delivery of download vouchers is free of charge by e-mail. The shipping costs for voucher cards are EUR 0.90 to Germany and EUR 1.45 to all other countries.

Tax and duties:
In the case of shipment to the non-EU country, additional taxes or costs (eg duties) which are not paid or charged by us will be charged by you directly to the responsible customs authorities, Or tax authorities. Please contact the authorities for details.

For deliveries to Denmark, we are unfortunately obliged to declare the value added tax valid in Denmark (25% Omsaetningsavgift).