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Payment / Dispatch

Payment options

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  • Payment in advance

 

  • Invoice:

Pay the invoice amount conveniently within 10 days of receipt of the goods by bank transfer.
In order to receive ordered goods on account, you must have the status „VIP-Customer“. To do this, three requirements must be met:
- You have to register as a customer (do not order as a guest)
- an order has been successfully completed
- Punctual payment of outstanding amounts
If all requirements are met, you will be automatically able to choose Invoice and Direct debit as your payment method.

  • Direct debit:

To pay by bank account, you must reach the status "VIP customer". This requires three conditions:
- You must register as a customer (do not order as a guest)
- an order has already been successfully completed
- punctual payment of outstanding amounts
If all prerequisites are fulfilled, you are automatically released for the payment methods "Invoice" and "Direct debit". You enter your bank details in the order process. We then deduct the invoice amount from your account. The goods will be sent to you after successful credit checks. Please note that in the event of an unsuccessful debiting attempt due to incorrect bank data or insufficient cover, a reloading fee of EUR 10.00 will be due.

  • Cash on delivery:

Only in Germany. EUR 5.99 shipping costs. From EUR 75.00 order value it is EUR 2.50. For all orders with cash on delivery, EUR 6.80 COD charges. The goods will be sent immediately. You pay the entire invoice amount directly at the delivery. Please note that currently your package might be taken directly to a branch of DHL. You can collect your package there against payment.

Shipping

degermanyflag_111762 Shipping in Germany

We ship within Germany with DPD and DHL. You can choose the shipping service provider yourself when processing the order.

Order value

DPD

DHL

< EUR 75

EUR 4.99

EUR 5.99

> EUR 75

free of charge

EUR 2.50


Greenline
For just EUR 0.59 more, you support our ambitions for sustainability and climate neutrality if you choose Greenline as the shipping method. Click here for more information.

ataustriaflag_111821 Shipping to Austria

Free shipping for orders over EUR 150, otherwise EUR 9,99

ch_icon_128181-1 Shipping to Switzerland

EUR 19.99.

world_earth_16758 World1

EUR 15.99.

We deliver to the following countries: Belgium, Denmark, Estonia, Finland, France, Great Britain, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Sweden, Slovak Republic, Slovenia, Spain, Czech Republic , Hungary.

Collection:
Ordered items can of course be collected free of charge in Herzlake (Siemensstr. 24, 49770 Herzlake, Germany). You then pay the invoice amount with the chosen payment method. Payment in cash on site is also possible. The collection can usually take place on the same day (Mon-Fri by 5 pm at the latest). You will receive a notification by e-mail as soon as the goods are ready for collection. Please contact us if you need the goods at a specific time.

Delivery time:
The deadline for the delivery begins with payment in advance on the day after the payment order has been issued to the transferring credit institution or in the case of other forms of payment the day after the contract is concluded and ends with the expiration of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the State as the place of delivery, the next working day shall be replaced by such day.

Information about delivery times:
The delivery time within Germany is one to three days. In the table below, you will find delivery times for shipping to other countries, which you have to charge for the delivery time of three days.

 Additionally maximum duration in days
Austria 2
other countries1 10


Vouchers:
The delivery of download vouchers is free of charge by e-mail. The shipping costs for voucher cards are EUR 1.00 to Germany and EUR 1.70 to all other countries.

Tax and duties:
In the case of shipment to the non-EU country, additional taxes or costs (eg duties) which are not paid or charged by us will be charged by you directly to the responsible customs authorities, Or tax authorities. Please contact the authorities for details.

For deliveries to Denmark, we are unfortunately obliged to declare the value added tax valid in Denmark (25% Omsaetningsavgift).